Today, all the activities and routines within the community to be very fast and can not be dismissed development. Therefore all the people want everything fast as food, internet connection, shopping, meeting via online, and even transportation. To be heading somewhere to place the means or instruments of transportation needed a quick, convenient, and safe to deliver passengers to the desired place.
Especially in big cities like Jakarta, Bogor, Depok, Bekasi, Tangerang, etc., Where congestion becomes a routine that can not be avoided. Therefore, a variety of means of transportation in major cities such as Bajaj (a kind of vehicles that have 3 wheels), OJEK (a kind of motorbike and there is a driver that can take you to somewhere), transjakarta, buses, public transportation, trains, and taxis are desperately needed by many people to avoid the congestion. However, the lack of good facilities and security are given to make the most of people choose to use their personal vehicles. Moreover taxis that are needed and become an important means of transportation for middle and upper-class society, but less able to serve as a limited number of taxi units.
PT. Express Transindo Utama Tbk., Which is engaged in the transportation services Taxi Taxi Express known as this will increase the fleet to a total of 2,000 units of its fleet at the end of 2014 could reach 12,000 units. It is still very small and still lost to rival "blue bird" or the Blue Bird Group, which annually adds to 9,000 units. With this much a taxi is still not able to meet the needs of consumers is high and there are still many consumers who can not be served.
In terms of operation Taxi Express is still inferior to the Blue Bird Group, where Taxi Express ranked 2nd after the Blue Bird Group. In Management Information Systems, Taxi Express is superior because it uses the system Digital Dispatch System (DDS) which the system is only used by Taxi Express and is not used by other competitors. DDS uses a real-time system, which means only the driver who is at a radius of 3 miles or the closer radius will get orders and have to accept the order, different from the Blue Bird which can reject the order in accordance with the wishes of the driver.
Taxi Express also use the system Express Now that means "to express is now" and there are features such as e-mail, call center, lost and found, customer care, etc., In this system the consumer will be pampered with Taxi Express, such as the features become lost and found that the most effective communication between passengers and service providers when passengers have stuff left in the cab. However, this system is also still can not beat the Blue Bird Group.
Taxi Express continues to improve services in terms of comfort but not in terms of security, especially at this time a lot of cases of fraud, pickpocketing, extortion, and harassment by taxi drivers 'fake'. What is meant here is a taxi driver who is not authorized to operate by using a taxi car owned by an official taxi drivers, in short as the cab car changed hands to the other driver.
Identification contained in taxis can sometimes be manipulated or falsified by pseudo driver that looks like an official driver. The first solution is the Management Information System is Taxi Express can use finger print system or a tool that can identify the person (driver), is affixed to the tool so that at the beginning of the passenger cab ride and to ensure official driver or not, the taxi driver can put his finger in the tool and if not then the original driver tool that will tell him and that's when consumers have to get out of the cab.
The second solution is a driver working hours system, that is every driver who works in Taxi Express to be absent at the beginning of work and end of each working day in the relevant place. Then Taxi Express provides working time limits for drivers so that more discipline matter of time, Taxi Express also create policies to park the car at the time of completion of work hours specified place. So if there is a car that has not been parked in place and the appointed hour, the management should suspect the driver.
Taxi Express also can provide ease of transaction processing such as using a credit card for payment processing so that consumers no longer need to use cash, and it also supports the government's program on the use of non-cash transactions. And to support the policy Taxi Express can cooperate with all the banks in order to provide convenience to consumers.
In addition, Taxi Express can cooperate with insurance Jasa Marga as TransJakarta. So that every passenger Taxi Express get life insurance that would apply in case of unwanted things like accidents. This is of course the added value to consumers who use the services of transportation of Taxi Express.
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